A replacement or refund is processed only if your item is significantly different from the product description. You can choose any of the following options:
- Return and get a replacement
- Return it and get a full refund (except the delivery charges in case of Express Shipping)
- Get a partial refund and keep the item.
Following are the conditions for the eligibility of Replacement or Refund:
- The picture at our website shows 100% real object photography. But you need to refer to the product description for the details of size, color, and material. In different screens, displays, color contrast, and lighting, the color of the images may slightly vary from the real item. Therefore, the product color may appear a little different on your screen. In that case, the item will not be valid to process a replacement or refund request.
- Please note that the length of the sunglasses may vary 1 - 3 mm due to the manual measurement and different batches. Therefore, such negligible variations in product size will not be eligible for a replacement or refund request.
- Unfortunately, if any coupon or offer code was used during the order purchase, the product will not be eligible for a return.
In case of damaged products you need not send the faulty item back to us; it could delay the resolution time. Please get in touch with us within 48 hours of product delivery at firstname.lastname@example.org with photographic evidence so that we can get it sorted for you as early as possible.